How to Troubleshoot Problems Receiving Email
This article offers assistance for those users that are unable to receive email. The steps to troubleshoot this issue depend on the way you check your email. fix MSN Email issues An email client – examples include desktop applications such as Microsoft Outlook and Mac Mail, or from a device such as a mobile phone. A combination of the above – an example would be checking your email at home/office using a desktop application, and then checking using webmail while at an alternate location. Troubleshoot Webmail If you’re stuck and not sure why your webmail isn’t working like it should, try out these ideas to isolate a possible solution. If you send yourself an email and it does not arrive in your webmail account, be sure that you are logging into webmail using your full email address (joe@example.com, for example) as the username, and not using your cPanel username (userna5, for example) as your webmail username. Our webmail video tutorial includes instructions on how to ...